Windows Troubleshooting

Java not running:  You do not need a browser that supports Java; browsers such as Chrome or Edge can load the software using Java Web Start.  However, if you don’t have the most recent version of Java, your operating system may prevent you from running the software, which uses Java.  The easiest fix for many problems to install the latest version of Java by clicking here.  In some cases you may need to close all browser windows and open the browser again. A Java test and further troubleshooting tips are at this link.

Other problems require specific workarounds:

Edge: When you are asked “What do you want to do …” choose Save and run from the saved file.

If you still need help:  Please contact us.